GLOBAL STAR FINANCE Ltd. Complaints handling policy

GLOBAL STAR FINANCE LTD (hereinafter – GSF, we) main objective is to provide its clients (hereinafter – you, the Client) high quality services. However, if for any reason you are not satisfied with GSF services, you can submit a complaint in the following manner:

  • Using GSF Internet-bank;
  • Emailing us at info@gsf.uk.com;
  • Telephoning us on +44 75 21 62 89 31;
  • Sending a complaint to our correspondence address at: 3rd floor 10 Foster Lane, London, EC2V 6HH.

Please contact us in any of ways mentioned above, detailing the nature of your complaint and providing all relevant information and your contact details. To ensure that your complaint is resolved as soon as possible, please outline any steps you would like us to take in addressing the issue.

Upon receipt of a complaint GSF will make every possible effort to address all points raised in the complaint and respond to it within 15 business days of receipt.

In exceptional circumstances, if a final response cannot be given for reasons beyond the control of the GSF, we will send a holding response to you by the end of 15 business days after the day on which it received the complaint, indicating the reasons for the delay in answering the complaint and specifying the deadline by which it will send the final response.

Please note that GSF has a right to ask you for additional documents in support of your claim and will be expecting that such will be submitted without unreasonable delay.

Please note, that GSF holds a register of complaints and provides it to the Financial Conduct Authority (FCA) and to other authority upon request and in the manner referred in applicable laws and regulations.

 

If you are not satisfied with our response

If you are not satisfied with GSF final response, you might be entitled to refer it to the Financial Ombudsman Service (FOS), but you must do this within six months of our final response. Please refer to the FOS website for details of your rights (https://www.financial-ombudsman.org.uk/).

Please note that, only ‘eligible complainants’ may refer their complaints to the FOS.

 

Financial Ombudsman Service contact details:

Exchange Tower, Harbour Exchange, London, E14 9SR

E-mail: complaint.info@financial-ombudsman.org.uk

Phone: 0800 0 234 567